Privacy & Cookies Policy – cardwellshoes.com

At cardwellshoes.com, we are committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect and process the following data:

  • Personal Details – Name, email address, shipping/billing address, phone number (for delivery purposes only)
  • Payment Information – Encrypted card details processed via secure payment gateways (we do not store full card numbers)
  • Order History – Products purchased, returns, and preferences
  • Technical Data – IP address, browser type, device information, and cookies (see below)

How We Use Your Data

Your information helps us:

  • Process orders and manage your account
  • Improve our website and customer experience
  • Send order updates and delivery notifications
  • Prevent fraud and comply with legal obligations

We will never sell your data to third parties. Data is only shared with trusted partners (e.g., payment processors, couriers) strictly for order fulfillment.

Cookies Policy

Cookies are small text files stored on your device to enhance your browsing experience. We use:

  • Essential Cookies – Required for site functionality (e.g., shopping cart, login sessions)
  • Analytics Cookies – Help us understand website traffic and user behavior (anonymous data)
  • Marketing Cookies – Personalize ads based on your browsing history (you can opt out)

You can manage cookie preferences via your browser settings. Disabling cookies may affect website performance.

Data Retention & Security

  • We retain your data only as long as necessary (e.g., for tax compliance or warranty claims)
  • All transactions are encrypted using SSL technology
  • Regular security audits are conducted to protect against breaches

Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your personal data
  • Restrict or object to data processing
  • Request a copy of your stored information
  • Withdraw consent for marketing communications

To exercise these rights, contact us via the methods listed in your account dashboard.

Policy Updates

We may update this policy periodically. Changes will be posted on this page with a revised effective date.