Returns Policy – cardwellshoes.com

At cardwellshoes.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 30 days of delivery, provided the items are unused, in their original packaging, and with all tags attached.

How to Return an Item

1. Request a Return – Log in to your account on cardwellshoes.com and follow the returns process. If you checked out as a guest, contact us for assistance.
2. Pack Your Return – Securely package the item(s) in their original box or a suitable alternative.
3. Send It Back – Use the provided return label (if applicable) or a tracked shipping method.

Refund Eligibility

• Full Refunds – Issued for faulty, damaged, or incorrect items.
• Partial Refunds – May apply if items show signs of wear or are not in resellable condition.
• Non-Refundable Items – Personalized, sale, or clearance items (unless faulty).

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.

Exchanges

If you need a different size or color, we recommend returning the original item for a refund and placing a new order.

Faulty or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery. We’ll arrange a replacement or refund at no extra cost.

Return Shipping Costs

• Faulty/Damaged Items – We cover return shipping.
• Change of Mind – You are responsible for return postage unless otherwise stated.

For international returns, any customs fees or return shipping costs are the customer’s responsibility.

Where to Send Returns

Once your return is approved, we’ll provide return instructions. Do not send returns directly to our warehouse without authorization.